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Shipping & Returns

Shipping
We provide Free shipping for order over S$150 to mainland Singapore.

We can send the Parcel to any countries, unless there is an import restriction in the delivered countries.

All Parcels are sent from Singapore by Air. We will use SpeedPost EMS service, which is economical, fast and reliable. If you have your own preferred mode of shipment, please contact us.

All orders will be sent out within 3 to 5 business working days, upon receiving full payment. We shall send you the SpeedPost Tracking number once the Parcel is send out.

Speedpost EMS shipment generally takes 4 to 20 working days to deliver worldwide under normal situation. The shipment time may vary accordingly and subject Speedpost EMS terms and conditions.

We are not responsible for any taxes, import duties, customs restrictions, or other regulations that apply in countries outside Singapore. Please check with the relevant customs authorities.

You will indemnify us and you are liable, including but not limited to, any charges, duties, taxes costs or expenses of whatsoever nature in connection with the services performed.



Package Protection
You can be rest assured with our 3+Protection, the parcel will reach you in good condition.
We will wrap all of the items that we send with at least 2 layers of bubble wrap.
We will stuff the parcel box with Styrofoam to fill up all space.
We will wrap the parcel box with water-proof paper.



Payment
All Prices quoted in the Website is Singapore Dollars.
We accept payment through the PayPal payment system. When you make a purchase on our site, you are directed from the shopping cart on our server to the secure servers of Paypal. Once the payment has been successfully processed, we will be notified.



Returns and Refunds Policy
Returns may be made for items but only as long as the tea packaging has not been opened. Customer will pay return shipping charges and other related administrative charges before a refund is processed. You have 7 days from the date of receipt of goods to return them to us.

If you want to return items there must be a valid reason. Simply not liking the tea or item is not a valid reason.

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